Contact centers: Create visibility into omnichannel customer behavior

Omnichannel is No Longer Optional

Cover

Your customers seek a seamless brand experience across all of the channels they choose to interact with your business – on their smart phones, through social media and email, and beyond.

This e-book explores how contact centers can create real-time visibility into all interaction types to build and enhance their omnichannel strategies. Learn how to meet your customers where they are, and uncover advice on how to:

  • Improve social media support for customer service
  • Map the customer journey across channels
  • Deliver personalized customer experiences
  • Enable faster response times
  • And more 
Vendor:
Genesys
Posted:
24 Aug 2017
Published:
24 Aug 2017
Format:
PDF
Length:
8 Page(s)
Type:
eBook
Language:
English
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