How to optimize omnichannel workforce planning to improve CX

Optimize Your Workforce for the Omnichannel Revolution

Cover

Many businesses are mixing in more channels of interaction to provide better customer experiences. However, these omnichannel strategies have a large impact on workforce management.

This e-book explores how to create comprehensive omnichannel workforce management to help you orchestrate your customers’ journey and improve overall experiences.

Learn how to:

  • Optimize planning, forecasting, and scheduling
  • Integrate workforce management with your contact center platform
  • Improve and automate analytics and reporting
  • And more 
Vendor:
Genesys
Posted:
25 Aug 2017
Published:
25 Aug 2017
Format:
PDF
Length:
16 Page(s)
Type:
eBook
Language:
English
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