How contact centers can simplify workforce management

Harness the Power of the Cloud to Engage Your Customers, Employees and Business

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Today’s contact center is increasingly challenged to do it all, for less. Organizations are facing new contact channels, complex skill set requirements, elevated customer expectations, and evolving technological demands.

This white paper explores how to use a cloud-based workforce management (WFM) platform to simplify, automate, and scale your contact center’s WFM infrastructure and operations. Discover how to:

  • Create configurable forecasting, scheduling, and change management
  • Increase employee engagement to improve customer service
  • Create secure mobile access to WFM tools in the cloud
  • And more
Vendor:
NICE Systems, Inc
Posted:
17 Aug 2017
Published:
17 Aug 2017
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English
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