Contact center quality management: Overcome 4 automation barriers

Removing the Barriers to Automating Quality Assurance

Cover

Not all technologies develop at the same pace – while app development will stride forward by leaps and bounds in one area, it’ll stagnate in another. For contact centers, quality management tools are one such tech that lags behind.

This white paper examines 4 of the current barriers to true quality management automation and how to overcome them.

Discover how to get the most out of your quality management processes and data by paving the way for the automation of time-consuming, inefficient manual processes and learning how to “TAP” into new technology. 

Vendor:
NICE Systems, Inc
Posted:
18 Aug 2017
Published:
18 Aug 2017
Format:
PDF
Length:
10 Page(s)
Type:
White Paper
Language:
English
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