How to improve contact center employee performance

Performance Matters: The NICE Guide to Performance Management in the Contact Center

Cover

Because of the current rate of technological development for cloud, mobile, data, IoT and beyond, there are constantly new areas of improvement popping up for today’s contact centers.

This e-book explores how to reshape your contact center and optimize its performance management to meet or even exceed your organizational objectives.

Discover how to optimize your team’s performance with data-driven strategies and uncover tips for:

  • Employee performance management
  • Employee segmentation
  • Getting gamification right
  • And more 
Vendor:
NICE Systems, Inc
Posted:
18 Aug 2017
Published:
18 Aug 2017
Format:
PDF
Length:
29 Page(s)
Type:
eBook
Language:
English
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