CRM tips: How to create brand trust and customer loyalty

Keeping the Romance Alive to Attract and Retain Customers


A recent survey of over 7,000 consumers across 7 Asian Pacific (APAC) countries commissioned by SAP Hybris produced a number of key insights into customer behavior:

  • 89% of consumers expect a brand to respond to them within 24 hours
  • 78% would leave a brand if it used their data without their knowledge
  • 73% would likewise leave if they experienced unresponsive customer service

In this resource, uncover key tips and insights for improving customer relationships so that you can increase brand trust, customer engagement, and customer loyalty. 

SAP Hybris
15 Aug 2017
24 Jul 2017
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