The key to better CX: Employee-facing technologies

Transforming Workforce Technology is the Key to Improving Customer Experience

Cover

According to Forrester, customer experience is the top global business priority as it is one of the fastest ways to grow revenue.

But one of the keys to creating better customer experiences is actually creating better employee experiences – a factor that can often be overlooked.

This Forrester report explores how to leverage employee-facing technologies to improve customer experiences. Uncover key findings about workforce experiences across Asia Pacific and Japan (APJ), including:

  • Differences in how various countries approach employee experiences
  • The impact of legacy apps on employees
  • Increasing support for mobile and SaaS
  • And more

Dell EMC Solutions are powered by Intel®.

Vendor:
Dell EMC and Intel®
Posted:
18 Jul 2017
Published:
18 Jul 2017
Format:
PDF
Type:
White Paper
Language:
English
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