The key to better CX: Employee-facing technologies

Transforming Workforce Technology is the Key to Improving Customer Experience


According to Forrester, customer experience is the top global business priority as it is one of the fastest ways to grow revenue.

But one of the keys to creating better customer experiences is actually creating better employee experiences – a factor that can often be overlooked.

This Forrester report explores how to leverage employee-facing technologies to improve customer experiences. Uncover key findings about workforce experiences across Asia Pacific and Japan (APJ), including:

  • Differences in how various countries approach employee experiences
  • The impact of legacy apps on employees
  • Increasing support for mobile and SaaS
  • And more

Dell EMC Solutions are powered by Intel®.

Dell EMC and Intel®
18 Jul 2017
18 Jul 2017
White Paper
Already a Bitpipe member? Login here

Download this White Paper!

By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.