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Transforming Workforce Technology Is The Key To Improving Customer Experience

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According to Forrester Research, customer experience is the top global business priority—as it is one of the fastest ways to grow revenue.

One of the keys to creating better customer experiences is to create better employee experiences—and only 40% of business professionals feel their IT department provides the right tools to achieve their objectives.

This Forrester report examines how employee experience, customer experience, and revenue growth are inextricably linked. Read on to discover how to leverage employee-facing technologies to improve customer experiences, evaluate the impact of legacy apps on employees, and provide infrastructure support for mobile and SaaS.  

Vendor:
Dell India
Posted:
16 Jun 2017
Published:
16 Jun 2017
Format:
PDF
Length:
15 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.