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Transforming The Member Experience Starting With Your Contact Center

Cover

36% of customers are willing to switch health plans for a better customer experience, but creating the ideal member experience is no simple task.

In fact, the whole industry is lagging in customer experience and insurers now find themselves with the opportunity to stand out from the competition.

But what does it take to turn customers into happy members for life? In this white paper, uncover the building blocks of an effective call center strategy in order to make the most of your customer relationships.

Vendor:
Salesforce
Posted:
02 Jun 2017
Published:
02 Jun 2017
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.