Support Services and Customer Engagement: What's Changing?

Support Services and Customer Engagement: What's Changing?

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The traditional support organization focused on fixing problems and measuring what happened in the past does not yield business results today.

The successful support organization of 2017 and beyond is one focused on the overall customer experience, predicting what customers want, and lead generation.

Inside this research report by TSIA, Learn about:

  • The current state of support services
  • How to strengthen your customer experience and engagement strategy
  • Which channel has surpassed other channels in terms of engagement
  • Customer satisfaction levels by channel
  • And much more 
Vendor:
LogMeIn, Inc.
Posted:
15 May 2017
Published:
15 May 2017
Format:
PDF
Length:
18 Page(s)
Type:
Research Content
Language:
English
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