Roll Out and Manage Multiple Customer Service Channels

Roll Out and Manage Multiple Customer Service Channels

Cover

How can you tell if you are providing fast and effective customer service to your customers?

This 14-page guide will help you understand and roll out different communication channels.

Learn about considerations such as:
• Staffing for the new channel rollout
• Training agents to support the new channel
• Managing escalation paths

How many concurrent chats can an agent can successfully manage? Find out on page 11.

Vendor:
Zendesk
Posted:
24 Apr 2017
Published:
24 Apr 2017
Format:
PDF
Length:
14 Page(s)
Type:
White Paper
Language:
English
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