The Multichannel Customer Care Report

The Multichannel Customer Care Report

Cover

In a fast-changing technical landscape that incorporates mobile, social, and cloud, it can be incredibly difficult to keep up with rising customer expectations.

Today’s customer wants the personalized experience of human communication but expects the speed and ease of automated services – thereby creating a paradoxical conundrum for businesses.

Uncover the key findings of this 2017 report on multichannel customer care to learn how to meet evolving expectations for each of the various channels consumers use to interact with your business. 

Vendor:
Zendesk
Posted:
19 Apr 2017
Published:
19 Apr 2017
Format:
PDF
Length:
11 Page(s)
Type:
Research Content
Language:
English
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