The potential ROI of Zendesk

From Cost Center to Profit Center: The Potential ROI of Zendesk

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In this 30 minute webinar, Forrester Research Senior Analyst, Ian Jacobs, discusses the financial impact of Zendesk, a study conducted by Forrester Consulting that examines the costs and benefits of Zendesk to reveal its ROI over a three year period.

Learn if Zendesk’s benefits can outweigh costs in the following areas:

  • Agent productivity
  • Customer interactions
  • Agent experience and retention
  • Maintenance costs of previous platform
Vendor:
Zendesk
Premiered:
Jan 31, 2017
Format:
Video
Type:
Webcast
Language:
English
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