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A Quick Guide to Modernizing Customer Service

Cover

Think you deliver a superior customer experience? Here’s a thought, ask your customers – according to Forrester Research, only 8% of them likely agree.

Truly modern customer service isn’t plagued by inefficiencies. Without automating common requests and offering multi-channel support – better yet, self-support – you’re not preventing CX issues before they start. Discover a 6-step checklist for improving efficiencies in your customer lifecycle by:
• Capitalizing on new technology
• Involving the entire organization in customer service
• Predictively identifying opportunities and issues
• And more

Vendor:
ServiceNow
Posted:
13 Apr 2017
Published:
13 Apr 2017
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.