Move over email: Chat is the customer channel of the future

Using Chatbots, Live Chat, and Messaging To Interact With Customers

Cover

Gone are the days of just email and phone for connecting with customers.

Research reveals that chat — including online chat tools and messaging apps — is now the most popular way for consumers to interact with retailers.

In this research and recommendation report, learn how customer service has changed with the adoption of chat channels.

Discover:

  • 4 key things that customers want from chat
  • How big a role human interaction plays in chat success
  • Which demographic prefers chat over others
  • And more 
Vendor:
[24]7.ai
Posted:
12 Apr 2017
Published:
12 Apr 2017
Format:
PDF
Length:
12 Page(s)
Type:
Research Content
Language:
English
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