Analysts assess changes in the cloud-centric contact center

Cover Image

The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation.

In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities in an acquisition with Interactive Intelligence  

Discover why analyst Dave Michels reveals this acquisition to be a paradigm shift for contact centers that have clung to on-premise systems.

Vendor:
Genesys
Posted:
Feb 8, 2021
Published:
Apr 11, 2017
Format:
PDF
Type:
eGuide
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