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ebook: Five Tech Trends Redefining the Customer Experience

Cover

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

In this eBook, learn:

  • Five trends will have the biggest impact on customer experience
  • How to use machine learning to detect patterns and trends to deliver the next great customer experiences
  • How to future proof your contact center and adapt to changing customer needs
Vendor:
Genesys
Posted:
23 Mar 2017
Published:
23 Mar 2017
Format:
PDF
Length:
10 Page(s)
Type:
eBook
Language:
English

This resource is no longer available.