Contact centers: How to leverage strategic planning tools

Strategic Planning Tools for Contact Centers

Cover

Contact centers often ask themselves questions about service level like:

  • Is our current service level the right one?
  • Should we change it?
  • If we change, how much will it cost?
  • How will these changes affect customer satisfaction?

This white paper explores how to leverage contact center strategic planning tools to predict performance more accurately and provide comprehensive what-if analysis capabilities.

Discover how to get key answers to tough operational questions so that you can react to change faster and with more agility. 

Vendor:
Genesys
Posted:
22 Feb 2017
Published:
22 Feb 2017
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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