3 steps to creating a seamless omnichannel customer experience

Why Omnichannel Customer Engagement Is No Longer Optional

Cover

Only a mere 7% of customers are extremely satisfied that brands provide a seamless, integrated customer experience across all channels, and omnichannel engagement nearly triples customer retentions.

Judging by the numbers, it’s clear that omnichannel is no longer optional.

Read this report to uncover:

  • How you can integrate omnichannel into your CRM system
  • 3 essential steps to creating a seamless omnichannel customer experience
  • Which of your customer groups prefers social media for customer service – and which don’t 
Vendor:
Genesys
Posted:
23 Feb 2017
Published:
23 Feb 2017
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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