The Emergence of the Next-Generation Informal Call Center

The Emergence of the Next-Generation Informal Call Center

Cover

Most businesses today have one or more “informal” call centers. Whenever employees respond and assist with incoming communications or requests, they are performing the standard duties of a call center.

In this white paper, you’ll learn more about the rise of the informal call center, its use cases, how to determine if you might actually have one of your own, and what tools and technologies you might want to implement.

Vendor:
AVST
Posted:
09 Feb 2017
Published:
09 Feb 2017
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English
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