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Omnichannel Self-Service: How to Succeed in the Age of the Customer

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Today is the age of the customer: between social, mobile, and web platforms, customers have taken control of the conversation with the brands they choose to engage on the channels they prefer.

According to a recent Forrester Consulting study, 77% of customers say that valuing their time is the most important thing a company can do to provide good customer service.

Explore this Forrester Report to uncover how omnichannel shapes customer experience management (CEM).

Discover key takeaways about omnichannel self-service that will help you deliver personalized customer experiences, increase efficiency, boost overall revenue, and more. 

Vendor:
Genesys
Posted:
29 Dec 2016
Published:
31 Oct 2016
Format:
PDF
Length:
10 Page(s)
Type:
Research Content
Language:
English

This resource is no longer available.