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3 Customer Engagement Pillars: Driving Customer Lifetime Value to New Heights
When it comes to customer retention rates, you need to look beyond your first interaction with a new customer. According to Frost & Sullivan, businesses that use customer lifetime value as a strategic metric outperform others significantly.
In this resource, discover how to improve the customer journey with the three new pillars of customer engagement: omni-channel experience, enterprise-wide team engagement, and actionable insights.
Inside, learn how to provide value every step of the way and derive the most benefits from every future customer interaction.