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Trends 2016: The Future of Customer Service

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In the age of the customer, executives don't usually decide how customer-centric their companies are—customers do. And while good customer experiences (CXes) can help control costs, it’s the potential for sustainable top-line growth in which company executives are more interested.

Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros and CIOs alike must pay attention to.

Vendor:
ServiceNow
Posted:
16 Jun 2016
Published:
05 Jan 2016
Format:
PDF
Length:
16 Page(s)
Type:
Analyst Report
Language:
English

This resource is no longer available.