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Ensuring VoIP Quality at Healthcare Call Centers

Cover

Organizations rely on their call centers, so when new session initiation protocol (SIP) trunk services suffer from performance degradation, poor call quality ensues. With VoIP problems manifesting as high signal-to-noise ratios calls being transferred to home-based agents for one leading healthcare insurance provider, the organization required visibility into UC services.

In this case study, learn how this healthcare insurance provider gained visibility into call noise sources and discovered the origin of their call issues. Read on and examine how to:

  1. Ensure high quality customer experience
  2. Reduce time lost searching for complex, multi-vendor issues
  3. Improve overall UX
  4. And more
Vendor:
NetScout Systems, Inc.
Posted:
23 Nov 2015
Published:
11 Feb 2015
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.