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A Converged, Integrated Approach for ITSM
The sudden shift in the IT service management (ITSM) market to a hybrid, cloud-like model has raised some eyebrows. Getting away from the familiar, on-premise deployed model, which manages everything internally, has allowed for more flexibility to navigate the modern business climate.
What kind of capabilities should you look for in a hybrid solution?
Choosing a solution with a converged, integrated approach is essential. Improve and automate your delivery of customer service with the addition of voice and data to ITSM. Read on to access key findings from analysis of this particular solution, as well as:
- A model ITSM workflow
- Why this approach has become a go-to-market strategy
- Deployment insight
- And more.