Delivering Positive Multi-Channel Customer Experiences

Delivering Positive Multi-Channel Customer Experiences

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In the U.S., consumers spend about 60 hours a week viewing content from various devices, including mobile phones, tablets, and laptops. The challenge for businesses, then, is to create engaging, personalized experiences across all of these channels.

This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing. Read now to learn:

  • 6 requirements for engaging experiences
  • 3 key multichannel lessons you need to learn
  • 7 customer experience management trends to watch
  • And more
Vendor:
Microsoft India
Posted:
17 Jul 2014
Published:
17 Jul 2014
Format:
PDF
Length:
12 Page(s)
Type:
eGuide
Language:
English
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