Customer Service: Exploit the Value of Content to Drive Service Quality and Customer Satisfaction

Customer Service: Exploit the Value of Content to Drive Service Quality and Customer Satisfaction

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Your content is your organization’s life-blood. The quality of it determines the satisfaction of your customers and whether or not they will return. So, how can you maximize the positive aspects to enhance your company?

This exclusive whitepaper features 12 sections of specific advice for what to do. Here is a sneak peek now:

  • Every customer interaction is an opportunity
  • Service can enhance or harm the customer experience
  • Emerging challenges to quality customer service
  • The disconnect between service vision and reality
  •  And eight more….

Read on for more information.

Vendor:
IBM
Posted:
30 Jul 2014
Published:
08 Aug 2013
Format:
PDF
Length:
20 Page(s)
Type:
White Paper
Language:
English
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