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Increase Customer Engagement Through Transparency - Give Customers the Power to Access Their Own Statements, Bills and Records

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What percentage of your customers is accessing their statements or invoices online? While it may not seem like a big deal, there’s plenty of evidence to suggest that providing this kind of transparency can be a huge difference-maker when it comes to retaining customer relations and loyalty.

In this webinar, Forrester research analyst Craig Le Clair examines best practices for providing customers with secure, reliable access to their own statements and bills in order to create the kind of business transparency that leads to deeper customer engagement. Watch and learn more.

Vendor:
IBM
Premiered:
30 Jul 2014
Language:
English

This resource is no longer available.