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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services
CRM has been a champion of cloud computing and Software-as-a-Service (SaaS) for quite a while -- but if you've yet to embrace the power of cloud, you might still be wondering why it's so beneficial for CRM initiatives.
This IDC report offers an in-depth look at the "as a service" delivery model -- including SaaS, Platform-as-a-Service (Paas) and Infrastructure-as-a-Service (IaaS) --, the benefits of cloud computing in general, and requirements for SaaS. Plus, explore the specific benefits of cloud for CRM, including:
- Access to the latest CRM releases, services, and innovations
- Flexibility for CRM user access
- Ease of use for core and casual CRM users
- And more