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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services

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CRM has been a champion of cloud computing and Software-as-a-Service (SaaS) for quite a while -- but if you've yet to embrace the power of cloud, you might still be wondering why it's so beneficial for CRM initiatives.

This IDC report offers an in-depth look at the "as a service" delivery model -- including SaaS, Platform-as-a-Service (Paas) and Infrastructure-as-a-Service (IaaS) --, the benefits of cloud computing in general, and requirements for SaaS. Plus, explore the specific benefits of cloud for CRM, including:

  • Access to the latest CRM releases, services, and innovations
  • Flexibility for CRM user access
  • Ease of use for core and casual CRM users
  • And more
Vendor:
Microsoft India
Posted:
10 Jul 2014
Published:
31 Jul 2011
Format:
PDF
Length:
20 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.