Customer Engagement Services Helps Hotel Group Grow Business

Customer Engagement Services Helps Hotel Group Grow Business


Accor, the fifth largest hotel group in the world, was facing several challenges, including the growing influence of the Web on customer behavior and an increasingly mobile client base. To provide top-notch service, Accor needed the right technology that would enable them to create multi-channel, personalized experiences.

In this brief video, find out how Accor leveraged customer engagement services to double the revenue of their existing customer engagement platforms. Watch now to learn about the other benefits that Accor experienced as a result of this strategy, including:

  • Increased efficiency
  • Improved quality of interactions
  • Better customer conversion metrics
  • And more
Hewlett-Packard Company
03 Jul 2014
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