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Transforming Customer Service in Financial Services: The 10 Rules
Did you know that approximately 60% of use cases of big data will center around customer engagement?
Needless to say, customers are more demanding than ever before – and the financial services industry is feeling the pressure to accommodate their needs.
What’s the best way for financial services institutions (FSIs) to keep up with the times?
Access this informative resource to find out why understanding and engaging customers is critical in order to successfully leverage both new and existing technologies. Additionally, uncover the 10 rules for transforming customer service in financial services, including:
- Immediacy – now or not at all
- Mobility – no gaps allowed
- Multi-channel – anywhere, anytime, any device
- And 7 more