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Analyst Predictions 2014: Customer Support and the Engaged Enterprise
According to Gartner, “customer service is re-emerging as the core business strategy to create a winning customer experience”. As customer experience is being elevated to a top-executive commitment, the customer engagement center/contact centre is uniquely positioned to be at the epicenter of the customer experience revolution.
Get this research note on Gartner predictions for 2014 and beyond. Analysts Michael Maoz, Jim Davies, Jenny Sussin, Olive Huang share their perspectives and recommendations.