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Strategizing to Differentiate: 4 Steps to Virtualize your Contact Center
For today’s customer, products and services have become commodities and the contact center experience has become a key differentiator in purchase decisions. As a result, good customer service has become strategically important for companies. At the same time, many customer service professionals need to do more with less.
Get the whitepaper "Four Steps Toward Virtualising Your Contact Center." Read on a discover how creating a virtual contact center environment allows companies to achieve both goals by:
- Increasing the efficiency of the customer service organization
- Improving agent utilization rates, while reducing total cost of ownership
- Driving a better customer experience