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Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform?
Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre. Learn how implementing a SIP-based contact centre can help you:
• Lower TCO by eliminating ACD/PBX costs and virtualising your contact centre
• Build flexibility to handle multiple channels such as web, video, mobile
• Drive customer satisfaction and agent effectiveness to new levels