Comparing the Total Cost of Ownership of TDM and SIP Contact Centres

Comparing the Total Cost of Ownership of TDM and SIP Contact Centres

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Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform?

Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre. Learn how implementing a SIP-based contact centre can help you:

• Lower TCO by eliminating ACD/PBX costs and virtualising your contact centre
• Build flexibility to handle multiple channels such as web, video, mobile
• Drive customer satisfaction and agent effectiveness to new levels

Vendor:
Genesys
Posted:
03 Jul 2014
Published:
30 Nov 2012
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English
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