Taking on Challenges with Award Winning Workload Management

Taking on Challenges with Award Winning Workload Management

Cover

Genesys Wins the 2013 Global Frost & Sullivan Award for Technology Innovation in Workload Management.

Based on Frost & Sullivan’s recent analysis of the workload management market, Genesys won the 2013 Global Frost and Sullivan award for Technology Innovation in Workload Management.

Businesses need to think beyond contact centers to fully integrate front and back-office environments and work distribution associated with customer service processes. The Genesys Enterprise Workload Management™ solution augments existing customer relationship management (CRM), business process management (BPM) and workforce management (WFM) tools to create a unified approach for meeting the business needs of work task assignment and fulfillment.

Vendor:
Genesys
Posted:
01 Jul 2014
Published:
31 Dec 2013
Format:
PDF
Length:
9 Page(s)
Type:
Analyst Report
Language:
English
Already a Bitpipe member? Login here

Download this Analyst Report!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy