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Improving Customer Experience, Business Processes
Genesys Wins the 2013 Global Frost & Sullivan Award for Technology Innovation in Workload Management.
Based on Frost & Sullivan’s recent analysis of the workload management market, Genesys won the 2013 Global Frost and Sullivan award for Technology Innovation in Workload Management.
Businesses need to think beyond contact centers to fully integrate front and back-office environments and work distribution associated with customer service processes. The Genesys Enterprise Workload Management™ solution augments existing customer relationship management (CRM), business process management (BPM) and workforce management (WFM) tools to create a unified approach for meeting the business needs of work task assignment and fulfillment.