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Successfully Balance Service and Cost with Workload Management
The ongoing need to optimize the productivity of customer-facing staff, while continuing to improve performance and meet customer service level targets, is a growing concern for CIOs and Enterprise IT architects.
While BPM, CRM, and contact center management solutions are sound within the parameters of what they are designed to accomplish, these applications are not designed to manage manual work or dynamically adjust priorities based on incoming requests.
Get this Frost & Sullivan white paper to learn how an Enterprise Workload Management Solution complements existing systems to overcome these issues for reduced costs and improved customer service.