Top 5 Steps to a World Class Contact Centre

Top 5 Steps to a World Class Contact Centre

Cover

Changes in customer behaviour and expectations are causing organisations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact centre in this new environment have also shifted.

In this white paper you’ll find five key steps to keep in mind when building a world-class contact centre in today’s rapidly changing customer landscape.

Vendor:
Genesys
Posted:
30 Jun 2014
Published
31 Dec 2013
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English
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