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Initiatives for Improved Customer Experience

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Deciding it’s time to make some improvements to your organization’s customer experience is the first step to optimization– but where should you go from here?

To help you get on the right path, the experts have compiled a list of 10 steps any business can implement to start making improvements today, including:

  • Get employee buy-in
  • Run an open, transparent business
  • Train customer-facing employees
  • And more

Read this valuable e-guide now to uncover all 10 customer experience improvement initiatives. Inside, you will also find out how customer experience, engagement and loyalty can help you “measure” how happy your customers are.  

Vendor:
IBM
Posted:
26 Jun 2014
Published:
26 Jun 2014
Format:
PDF
Length:
11 Page(s)
Type:
eGuide
Language:
English

This resource is no longer available.