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EPAM Creates A Service Portal With A Unique Service Catalogue, Customized Design, And Flexible Access Rights
EPAM Systems, Inc., a leading software engineering and IT consulting firm, was faced with the challenges of supporting a rapidly growing global business and providing a diverse range of services to clients. They needed a more efficient way to manage and deliver IT services, so EPAM evaluated 15 IT service management (ITSM) vendors.
In this case study, find out which portfolio of ITSM products EPAM chose, and discover the steps they took to implement this technology. Learn how this ITSM suite enabled EPAM to expand their service portfolio, as well as:
- Improved transparency and call resolution
- Simplified the IT service portal navigation for more frequent usage
- Increased processing speed
- And more