This resource is no longer available
Build Customer Loyalty Through Smart Customer Service
Today, offering good products at great prices isn't enough to retain customers -- you need to provide differentiating customer experiences to remain competitive. So how do you achieve proactive, engaging service that takes into account how customers want to interact with your business?
View this white paper to learn how to provide "smarter" customer service by using all relevant information -- previous contacts, order history, problems, preferred channel of contact -- to create personalized experiences. Read now to:
- Explore the role of the contact center agent in providing more intelligent service
- Get tips on how to turn customer data into valuable information with analytics tools
- Take a proactive approach to service
- And more