This resource is no longer available
5 Key Questions You Should Ask When Considering a Cloud-Based Contact Center
Many organizations are turning to cloud-based contact centers for their CRM efforts, due to their flexibility, scalability, fast deployment speed, and relatively low cost. But before you jump on the cloud bandwagon, it's important to get a feel for the environment, use cases, and drivers.
In this white paper, discover five essential questions you should ask before investing in a cloud-based contact center technology, including:
- Why are organizations adopting cloud-based contact centers?
- What functionalities are driving demand?
- What should you look for in a cloud provider?
- And 2 more