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5 Key Questions You Should Ask When Considering a Cloud-Based Contact Center

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Many organizations are turning to cloud-based contact centers for their CRM efforts, due to their flexibility, scalability, fast deployment speed, and relatively low cost. But before you jump on the cloud bandwagon, it's important to get a feel for the environment, use cases, and drivers.

In this white paper, discover five essential questions you should ask before investing in a cloud-based contact center technology, including:

  • Why are organizations adopting cloud-based contact centers?
  • What functionalities are driving demand?
  • What should you look for in a cloud provider?
  • And 2 more
Vendor:
KANA
Posted:
19 Jun 2014
Published
19 Jun 2014
Format:
PDF
Length:
6 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.