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Dell ProSupport: Time is Money
In both good and bad economic times, IT managers have one common concern: How to do more with less. IT managers are faced with the ever-increasing and complex role of IT in day-to-day operations, while budgets are tightening and IT staffs are shrinking. Given these critical challenges, many IT managers rely on partners such as Dell to help keep their systems up and running to avoid costly downtime.
This is where Dell ProSupport takes charge. ProSupport is Dell’s premier support for PCs, servers, networking, storage and software applications. ProSupport offers extended warranty, help desk, break/fix and proactive services to Dell customers. Through capabilities ranging from on-site technicians to self-service parts ordering, customers can leverage ProSupport to tailor service for their specific environment.
When asking a panel of loyal ProSupport customers (many of whom have utilized Dell support services for nearly a decade) in a recent series of interviews, TBR found that the primary reason for choosing ProSupport was resoundingly the same: It helps save time and money. Whether leveraging Dell’s expertise over the phone, online or in person, or simply using the self-service features of ProSupport, Dell’s customers tout the service as key to running a smooth, efficient IT operation with lower risk of potentially devastating downtime.
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