Making Business Processes Smarter in the Age of the Customer

Making Business Processes Smarter in the Age of the Customer


It is clear that we are currently living in the age of the customer, with customer expectations at an all-time high. Online retailers have set a high standard by engaging customers before, during and after each interaction.

The big question is: Can service providers in industries such as banking, insurance, healthcare, and government rise to, and possibly above, this standard? Furthermore, why shouldn’t opening a bank account or filing an insurance claim be as easy as buying a book online?

This white paper answers these questions with a tool to help leaders reinvent business operations in the age of the customer. Inside, explore this methodology and find customer case studies that bring it to life.

RXP Services
12 Jun 2014
30 Apr 2013
12 Page(s)
White Paper
Already a Bitpipe member? Login here

Download this White Paper!

By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

Safe Harbor