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How CIOs Can Show Support for Customer Experience Initiatives by Reprioritizing IT Projects
More so than ever, CIOs are facing higher pressure from CEOs and board directors to prove that their planned projects support a strategic customer experience initiative.
Unfortunately, many CIOs find themselves facing the board with empty hands—often resulting in their premature departure. So how can the CIO prevent this folly?
The following Gartner Research Inc. white paper explores the path CIOs can take to reprioritize IT projects and align it with the scope of customer experience initiatives. Gain access to CX key challenges, recommendations, and more.