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Preserve Customer Experience Consistency and Loyalty in a Multi-Sourced Contact Center

Cover

Many organizations are taking a multi-sourcing approach to contact center services in order to rapidly scale resources and keep an eye on costs. However, multi-sourcing doesn't come without its risks -- what should you look out for?

Find out in this white paper, and learn how you can avoid the perils of lackluster service and disappointing cost savings with a common hosted contact center platform. Discover how such a platform fits into a multi-sourcing environment, as well as delivers benefits such as:

  • Efficient load balancing amongst all agents at all locations
  • Real-time visibility and control
  • More consistent agent training
  • Service level consistency
  • And more
Vendor:
Genesys
Posted:
05 Jun 2014
Published:
05 Jun 2014
Format:
PDF
Type:
White Paper
Language:
English

This resource is no longer available.