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Keep Costs Low and Customers Happy in the Contact Center
The efficiency of your contact center is what determines rates of customer satisfaction – not to mention the relationship your business has with your customers.
How can you make sure your contact center is running well, so you can create happy customers and continue to do business with them in the future?
Access this valuable transcript from a recent webcast to uncover key applicable contact center optimization tips, and learn the importance of:
- Capacity planning
- Forecast design
- Managing occupancy
- And more