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Call Center Outsourcing: 4 Reasons it's Gaining Traction
As the use of social media and mobile devices continues to increase, it’s becoming more and more difficult to create happy customers. Customers expect to have what they want, when they want it, and organizations everywhere have no choice but to put some serious effort into boosting their customer service.
How are many businesses choosing to improve their customer service?
Outsourcing call centers has become very popular, and this valuable transcript from a recent webcast reveals the 4 leading factors influencing current call center outsourcing trends, including:
- And 2 more