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Newgen Mobility Platform for Claims Management - ZapIn
In order to keep pace with the ever-increasing demand for real-time customer service, large scale adoption of mobility is a necessity, especially in the insurance sector.
Being able to leverage mobility across the claims-resolution lifecycle not only enhances customer service but also lowers the risk associated with the adjudication process. Unfortunately, enabling the proper self-service claims vector can be a little difficult to say the least.
The following white paper explores the current need for self-service claims architecture for the insurance claims industry and how mobile applications offer a promising way to reach this goal.