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Vendor Landscape: Enterprise Service Desk

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As you IT environment expands and becomes more complex, you need to find the right vendor that can offer powerful functionality and advanced features. You also need to know if your use case includes self-service portals, custom reporting or ITIL Pink Verification.

This interactive resource can help by creating a chart of options based off of the visibility, strategy, reach and channel percentages you need from your vendor and the features, usability, affordability and architecture percentages you want from your product.

Download now and also gain access to some crucial advice, a best practices tool kit and much more.

Vendor:
IBM
Posted:
21 May 2014
Published
24 Jun 2013
Format:
HTML
Type:
White Paper
Language:
English

This resource is no longer available.