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Podcast: Building Blocks of Next-Gen Customer Experience
Thanks to the increasing use of social media and mobile devices, customers now have countless ways not only to interact with your organization, but to voice their opinion about you – all at the touch of their fingertips. Providing stellar customer service across all channels is no easy task, so what can you do to ensure your organization’s reputation remains intact?
Bonding with the customer is the most important part of the customer lifecycle – but most organizations don’t realize this and are missing their opportunity to gain the customer’s trust, and the potential to upsell.
Listen to this exclusive podcast now to discover what you need to do to bond with your customers.